Dear Blogger Folks:
I just tried to log in and post a new entry on my blog, but cannot. And, yet again, the screen assures me, an engineer has been informed. This is really disheartening.
I started using your service back in March 2005. Things seemed to work very smoothly, and, as someone with limited funds, I was thrilled to have a free service to support my blog. Indeed, until March 2006, in general, thing seemed to be mostly fine. But then, things crashed. And crashed again. And over and over and over again.
Sometimes, it was my blog showing up mutilated - bits of it missing, photos gone, menus and links disappeared. Sometimes, it refused to publish new entries, with that status page just sitting at 0% published. And then, sometimes, my blog simply vanished altogether.
In mid-March of this year, I wrote an entry that covered a very important event in my life the previous year; by writing about it, I hoped to be able to help a lot of people in similar desparate
situations. That entry was was picked up by national press and my modest hits - that usually are around 100 a day, escalated to 1500-2000 a day. As a writer hoping to be published, it
was a major coup.
But, you see, in the middle of it, Blogger died. For days. And interest faded rapidly.
So much for riding the wave and maintaining readers' attention.
Since that time, your service has been erratic and plagued by equipment failures and extremely poor communication with your users. Yes, your service is free to us, but if you cannot maintain the system, your users will vanish - in droves. And, very importantly, if you cannot keep up-to-date with information for your users on the status of your problems, you will anger those who stay. E-mails to your "support" address go unanswered, save for completely useless automated responses that do not address the issues of your frustrated users.
I'm asking for a genuine response from a real human being at Blogger here. What are you doing to keep your systems from crashing on a regular basis? Can you give me, likely a typical Blogger user, a reason to not move my blog to another service?
And, for that matter, can you tell me how to back up my hundreds of entries? I have this fear I'm going to wake up one morning, and it will all be gone.
Again, I appreciate what you've made available to the world on a free basis. But if you want people to stay, you have to make it work consistently. That's simply good business.
Waiting for a real answer from a real person,