Back in early June I ordered a secondhand book via Amazon.com for the Sasquatch's birthday. I was really excited to find this volume (from the 1960s) in what was described as great shape, save for some dust jacket damage.
When I got back from vacation, a parcel from the bookseller was waiting on my desk, and I opened it immediately...
...only to be met by the foul odor of mildew and a book that deserved either a Christian burial or to be shot like Ol' Yeller. I wrote to the vendor via Amazon, but a week has past without any response. Today, I reviewed the seller's feedback (El Dorko here should have done that before ordering) and discovered that the seller's tendency is to ignore queries when things go bad. So, I wrote again, this time copying Amazon and sending them a separate e-mail.
Bam! Within an hour, I'd gotten a real-deal e-mail from Amazon, crediting me the amount of the sale through their vendor guarantee program, with apologies. They requested that I return the book to the seller and gave me $5 in credit to cover my return postage.
Kudos to Amazon today. That was lightning fast customer service from the corporation when the individual vendor himself fell down on the job. (Wanna bet that's a vendor who won't be with Amazon much longer?)